Frequently Asked Questions

QUESTION:

Why will Outlook Express not allow me to download certain attachments and why is the security option "greyed" out?

POSSIBLE SOLUTION(S):

You are unable to receive attachments because the Outlook Express setting "Do not allow attachments to be opened or saved that could potentially be a virus" is checked and greyed out.

Tellurian has created the following procedure to address this problem:

  1. Make sure that no programs are currently running, including Outlook Express
  2. Click Start, then Run
  3. In the Run dialog box, type "regedit" into the "Open:" field without quotes and click "OK"
  4. Once REGEDIT is open, click the plus (+) symbol by HKEY_LOCAL_MACHINE
  5. Click the plus (+) symbol by SOFTWARE
  6. Click the plus (+) symbol by Microsoft
  7. Click on "Outlook Express" once to highlight it
  8. In the right hand pane, double-click "BlockExeAttachments"
  9. For "Value Data" enter 0 and then click "OK"
  10. Exit REGEDIT and restart your machine
  11. After your machine restarts, open Outlook Express and go to Tools > Options and then to the Security tab. The option "Do not allow attachments to be opened or saved that could potentially be a virus" can be checked or unchecked it based on your preference.

If you need further help or assistance, please call Skylands Networks Technical Support at 973-875-2500 - 8:00 AM to 8:00 PM Monday through Friday; 10:00 AM to 5:00 PM Saturday.